Privacy Policy

Effective Date: April 8, 2026

1. Scope

This Privacy Policy explains how LoraVideo ("we", "our", or "us") collects, uses, shares, and protects information when you use our website, APIs, apps, and AI video generation services.

2. Information We Collect

We may collect the following categories of data:

Account Data: email address, display name, avatar, login method, and account security logs.
Billing Data: subscription plan, invoices, and transaction status. Full card data is processed by payment providers, not stored by us.
Input and Output Data: prompts, uploaded files, generation settings, generated videos, and task logs.
Device and Usage Data: IP address, browser type, operating system, timestamps, and error/usage logs.
Cookies and Local Storage: used for authentication, preferences, security, and analytics.

3. How We Use Your Information

We use information to:

Provide core features such as generation, queueing, storage, and account operations.
Process subscriptions, credits, billing, and legally required finance records.
Run safety review, abuse prevention, and fraud detection.
Debug issues and improve reliability, model routing, and output quality.
Send service communications, including security and policy updates.

4. Model Training and Product Improvement

Unless you explicitly opt in or applicable law allows otherwise, we do not use your private inputs or generated outputs to train shared foundation models. We may use de-identified or aggregated data for service quality evaluation, incident investigation, and safety improvements.

5. Sharing and Disclosure

We do not sell personal information. We share limited data only when necessary:

With service providers such as cloud hosting, model inference partners, payment processors, and support/security vendors.
To comply with legal obligations, law enforcement requests, or court orders.
To protect rights, property, and safety of users, the public, and the platform.
During a merger, acquisition, reorganization, or asset transfer, subject to legal safeguards.

6. International Transfers

Your information may be processed in countries other than your own. We apply contractual, organizational, and technical safeguards for lawful and secure cross-border transfers.

7. Data Retention

We retain information only as long as needed for the purposes in this policy. When you delete content or close your account, we delete or anonymize data within a reasonable period, unless longer retention is required by law or needed for security, fraud prevention, or dispute resolution.

8. Your Rights and Choices

Depending on applicable law, you may have rights to access, correct, delete, export, restrict processing, or withdraw consent. You can request these actions via account settings or by contacting us.

9. Security

We use reasonable technical and organizational safeguards, including access controls, encryption in transit, audit logging, and least privilege practices. No internet transmission or storage method is fully secure.

10. Children

Our service is not directed to children below the minimum age in your jurisdiction. If we learn that personal data was collected without valid consent, we will delete it promptly.

11. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be communicated through in-product notice or email. Continued use of the service after updates means you accept the revised policy.

12. Contact

For questions or data rights requests, contact: support@loravideo.com